Business Systems provides the foundational information technology environment and associated support services underpinning GPC Asia Pacific’s ability to serve its diverse range of customers via multiple channels including through a geographically dispersed store and distribution centre network.
With more than 556 points of presence across Australia, New Zealand and the Asia Pacific, managing thousands of interactions and millions of stock items daily, our Business Systems department is one of the backbones of our operations. In order to support a geographically diverse business, Business Systems is available 7 days a week to support the store and DC network from the moment the first store opens for trading in New Zealand all the way through to when the last store closes in Perth. Staffed by a team of dedicated professionals based largely at the GPC Asia Pacific headquarters in Melbourne, our service desk is the first port of call for IT related issues encountered by our store, distribution centre, sales and support office teams.
GPC Asia Pacific’s core trading platform is an enterprise-wide technology application known as Automotive Computing Excellence (ACE). This application has been developed and enhanced specifically to meet the needs of our business and industry, and allows us to quickly and efficiently meet and deliver our business needs. The flexibility inherent in this application provides GPC Asia Pacific with the unique ability to respond to ongoing changes in the market place.
We are constantly seeking to evolve and innovate, always with the customer in mind, and our close relationship with our businesses allow us to stay close to the changing needs of the company’s broad and diverse customer base. We are the market leader in our industry with our comprehensive and innovative B2B solutions, and our B2C solution is respected and regarded in the industry. The tight integration of all of our platforms, and the constant emphasis on customer experience, ensures that the right parts get to our customers at the right time consistently.
In order to provide the highest levels of support to our business as they in turn support and service their customers, we also partner with a range of leading national and international suppliers of IT services and technologies. In addition, we partner strongly with Genuine Parts Company’s Global Business Systems teams based at in Atlanta, enabling us to leverage world class technology and business partners to drive value and differentiate in the market.
By bringing together the best of in-house and out-sourced services and the right mix of local and international talent GPC Business Systems is well placed to support the current and future needs of GPC Asia Pacific.